How are you able to offer surgery at these prices? Do you provide any other services besides spay/neuter?
These may be the most popular questions we receive, and the two are connected. To start, it may be helpful to outline the ways we didn't cut costs:
1. We did not skimp on surgical instruments or equipment. - Our surgical instruments are made from high quality German steel, the same kind you would find in any veterinary hospital. Our equipment (anesthesia machines, lights, pulse/ox monitors, etc) are also industry standard. There are much cheaper options for instruments and equipment available, but in this case you truly get what you pay for. A higher initial investment on these items saves us time, energy and money over the long run.
2. We did not skimp on pre-op/post-op drugs. - Our drug protocols follow industry standards for safety and effectiveness. We also send animals home with post-operative pain medications to help keep pets comfortable as they heal. We could use less-safe combinations of drugs during pre-operative induction or save a few dollars by not providing them pain medications, but in all of these cases providing the best care possible means not cutting corners.
3. We did not skimp on surgery itself or pre-op/post-op care. - Our vet does an examination on every animal prior to surgery. Our surgical procedures are carried out according to industry standards - all our instruments are disinfected and sterilized before (and between) surgeries. All animals receive pre-operative preparation to reduce the risk of post-operative infection. We use high-quality absorbable suture and secure incision sites with surgical glue. And we provide post-operative monitoring for all animals until they are released to return home.
Simply put, "low-cost" to us does not equal "low-quality". We feel this is the only proper way to operate and we refuse to compromise on these things.
Our plan is built on reaching the most animals we can while keeping our prices affordable. It's the reason why we don't offer services other than spay/neuter. To do blood work requires expensive testing supplies and equipment, which passes the cost on to clients. Add in that we may only do five or ten blood tests a month and the long-term investment in equipment and supplies doesn't make financial sense.
This is also why we don't provide appointments for checkups, vaccinations and the like; these appointments would require extra equipment, staff and time, all of which have a cost associated with them. We are also not available to handle emergency calls; since our medical equipment is geared entirely towards spay/neuter, we don't have the capacity to troubleshoot emergencies. We also do not have staff at the clinic after hours. These are all reasons why we tell all clients at checkout that emergency calls need to be taken to their regular vet.
We've made the choice to specialize in spay/neuter surgeries to try and help the community. We know that this will limit our ability to handle every situation but we also recognize those situations are better served by the many quality full-service veterinarians in our community. We think it's very important for clients and their animals to have a relationship with a regular veterinarian to cover all the other medical issues an animal may run into during their lives.